Refund Policy

Last updated: August 29, 2026

14-day request period

You may request a refund for ParallelCue Pro within 14 days of purchase by contacting support@parallelcue.com, subject to mandatory consumer rights in your jurisdiction.

What to include

Include the Paddle transaction or receipt ID and a short explanation of the issue. Never send a complete license key, password, card number, bank information, or other payment credentials.

After approval

Paddle processes the refund to the original payment method. Timing depends on Paddle, the payment method, and the financial institution. An approved refund disables Pro access after the signed refund notification is processed. Saved sentences remain locally available for viewing, deletion, and export.

Requests after 14 days

Change-of-mind refunds are normally not offered after 14 days, including for activation-slot misuse or YouTube videos that do not provide usable captions. We will still address duplicate charges, technical failures we cannot reasonably resolve, and any refund or cancellation right required by applicable law.

License recovery

Losing a key does not automatically qualify for a refund. Contact support with the Paddle transaction or receipt ID so the purchase can be verified. Do not publish receipt or transaction details publicly.